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Answers to FAQs about Callback Service

  1. How much does it cost to initiate our Callback services?

  2. How long does it take to get the our Callback Service?

  3. Do I get charged for busy, no answer or uncompleted phone calls?

  4. When does billing start - when callback is received or when second party answers the call?

  5. 30 second billing, or whole minute billing or 6 sec. intervals?

  6. Do I have a time limit on phone calls?

  7. How many different languages can you handle in customer service?

  8. What is the billing period for customers?

  9. Detailed billing statements?

  10. Rates in effect 24 hours/day, 7 days/week.

  11. High Quality Digital Fiber Optic Lines?

  12. Compatible with Facsimile & Data transmission?

  13. No risk, cancel at any time and without any fee?

  14. How do I know what my current charges are?

  15. What if in my country the local phone company (PTT) blocks callback or trigger calls to USA?


How much does it cost to initiate our Callback services?
There is NO initiation/setup fee, NO annual fee and NO monthly fee. However, if usage is less than $20/month there is a small monthly fee of $4.00.


How long does it take to get the our Callback Service?
It usually takes no more than 24 hours from the time we received the client's completed application. Remember, in the case of an Advance Payment Account, you will need to send us a wire transfer, check or draft before we can activate your service.

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Do I get charged for busy, no answer or uncompleted calls?

NACI/Telcan only charges for completed calls.


When does billing start - when callback is received or when second party answers the call)?
After second party answers the call


30 second billing, or whole minute billing or 6 sec. intervals?
30 second minimum charge per call, 6 second intervals billing. This represents an extra savings of 10-15% when compared to full-minute charges.

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Do I have a time limit on calls?
Your time limit depends on your balance. You can check your balance by dialing 999 using callback. You will go into a menu system and follow the prompts...


How many different languages can you handle in customer service?
We can handle English, French, Spanish, Russian, Italian, Urdu, Indi, Tamil and Cantonese.


What is the billing period for customers?
Monthly billing period. Customers will receive via email, fax or postal their invoices with call details the first week of every month

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Detailed billing statements?
You will get a monthly bill with a summary of your service, balance and payments, and also an itemized list of calls, with Place Called, Number Called, Date, Time, Duration and Savings if NACI/Telcan has in the database the rates of the local telephone company in your region.


Rates in effect 24 hours/day, 7 days/week?
24 hours a day, 7 days a week.


High Quality Digital Fiber Optic Lines?
About 90% of our carrier's network is fiber optic.

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Compatible with Facsimile & Data transmission?
Our system is compatibly with voice, fax, data, cellular, hotels, PBX, PABX, CENTEX, Key Systems, and virtually any communications environment.


No risk, cancel at any time and without any fee?
The only thing you may risk loosing is the saving in your long distance usage.

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How do I know what my current charges are?
You may dial your access number and let it ring three times and it will get you into our administration menu. You may also dial 999 using our callback system. Once you are in the Admin Menu System, you can check your balance, change your PIN number, record greeting messages and DTMF extension numbers to use callback with hotels and PBX, you can also change your callback number if you have mobile callback. At the same time, you may order the option of "$$ Remaining" or "Minutes Remaining", where the system will play your balance or minutes left every time you dial a number (see application form).


What if in my country the local phone company blocks callback or trigger calls to USA?

NACI/Telcan has three unique solutions for this type of problems:

1. Local Dialup Access
NACI/TelCan has developed Dialup Access Switches and are currently being installed in different countries. With this method, the customer will call a local number, enter a PIN and destination number and in a few seconds the call is being connected to the destination. We use a unique and innovative Internet Signaling Technology that will virtually eliminate the callback procedure since the initiation data is transparently sent via Internet.

2. Signaling via Web Dialog Box
Web Trigger Now and enjoy the savings from any location.

Please contact us if you are having any problems with your local provider.

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